08 Data, AI & Security

Customer Intelligence Platform (AI)

A customer intelligence platform running on serverless infrastructure that makes sense of scattered customer data through LLM-driven flows.

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Platform scope

AI-powered customer intelligence

Scattered customer data turned into insight someone can act on.

The modules below reflect the actual scope of the projects where we have already delivered this platform.

Modules

  • Scattered customer data collected and organised
  • Content classified and generated automatically
  • Similarity-based segmentation and matching analysis
  • Pay-as-you-use infrastructure with costs kept under control
Results in production

Where we built this platform,
and what changed for the client.

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ServerlessLLM + vector search on AWS
Customer Intelligence (AI)

Scattered customer data became actionable insight on a serverless AWS architecture.

NEXT AI’s customer data was spread across several sources, and because every analysis required manual interpretation, capacity was tied directly to headcount. We built the collection and normalisation flows, the LLM-based classification and the vector-search segmentation on a serverless AWS architecture, taking on the solution architect and DevOps roles. The platform now turns raw data straight into insight teams can act on, while infrastructure cost scales in proportion to usage.

Similar work →
The disciplines behind it

The engineering
behind this platform.

All services
01 · Service AI & Data Engineering Getting AI to actually run in production 04 · Service Cloud & Platform Engineering Scalable infrastructure on AWS and Azure 03 · Service Systems Integration & API Engineering Bringing unlike systems onto one contract
Let’s work together

Let’s look at a similar platform need together.

Tell us about your current architecture and your main constraints; we will scope it together.

Start a project → See our work